Frequently Asked Questions

General Jewelry Questions

We do not sell or create settings unless the customer is also purchasing a center stone from Lumen Diamonds. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center gem from Brilliant Earth.

Diamond FAQ

Do lab-grown diamonds come with grading certificates?

Every diamond sold by Lumen, over 0.30ct in weight, is provided with an independent grading certificate issued by the leading independent lab-diamond grading institution, IGI. These certifications are documents that contain details about the diamond’s unique characteristics.

Can I buy a loose diamond?

You’re more than welcome. Simply add the diamond of your choice to your cart and check out as you would with a ring or any other piece of jewelry.

Is my diamond laser inscribed?

Diamonds graded by GIA and IGI are laser inscribed on the girdle with their unique identification number. Laser inscriptions provide added peace of mind when making a diamond purchase since they are an easy way to identify and verify a diamond.

Ordering, Shipping and Returns

How long will it take to receive my order once it's been dispatched?

Your order will be delivered within 5 days via DHL.

Is my order insured during shipping?

Absolutely.

Is the complementary shipping insured?

We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.

Risk Free Retail

What is your return policy?

If for any reason, your purchase from Lumen Diamonds doesn’t live up to your expectation, you can return the item to us for a full refund within a 30-day period.

Please see our 100% Money Back Guarantee for more information.