Lumen Diamonds is committed to not only providing you with premium lab-grown diamond jewelry but also peace of mind in knowing that we stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products.

All of our jewelry is manufactured by master goldsmiths and setters using the very best materials and is thoroughly inspected prior to shipment. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it.

If the item is no longer available, Lumen Diamonds may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component. Replacement and repair times are dependent upon the severity of the damage and the availability of a replacement

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.

Shipping to and from Lumen Diamonds

Within the first year after your purchase

For the first year after your purchase, Lumen Diamonds will pay for the costs of shipping and handling of all jewelry covered under our Manufacturer’s Warranty. 

To send us your ring, U.S. customers may purchase a fully insured shipping label for $30. 

The cost of the shipping label will be refunded in full if there is an eligible warrantied repair or replacement.

We will ship your item back to you free of charge.

After one year after your purchase

To send us your ring, U.S. customers may purchase a fully insured shipping label for $30. 

We will ship your item back to you free of charge.

Conditions And Exclusions

The foregoing Manufacturer Warranty is available only to the person who purchased the covered product from Lumen Diamonds.

Maintenance, repair, sizing or other service performed by someone other than Lumen Diamonds, or pre-approved affiliated workshops, will void your Manufacturer Warranty.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to negligence, normal wear and tear, improper care, accidents product loss, loss of stones or theft. 

Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. 

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
• Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
• Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
• Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
• Scratches on the ring mount due to normal wear and tear. 

If you have any questions at all, or if repair work is needed for your Lumen Diamonds jewelry please don’t hesitate to contact Lumen Diamonds Customer Service at: info@lumendiamonds.com